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Live demo on 5/22 featuring Glance for Genesys Cloud. Register now. Why Guided CX Solutions Glance Solutions Guided CX Platform Industry-leading human CX. Guided Customer Support One-click personal connections. Cobrowse Solutions See what your customers see. Guided Onboarding No more nap-inducing trainings. Guided SalesPartners Company CompanySee why we’re the leader in Guided CX. Careers Join our team and build the future of CX. Contact Us Get in touch with the Glance team. Leadership Meet our leadership team. News Hear the latest from Glance. Get a Demo Get a demo Select the type of demo you’d prefer: Schedule a 1-1 demo Join May 22nd live demo Login Why Guided CX Solutions Glance Solutions Guided CX Platform Industry-leading human CX. Guided Customer Support One-click personal connections. Cobrowse Solutions See what your customers see. Guided Onboarding No more nap-inducing trainings. Guided SalesPartners Company CompanySee why we’re the leader in Guided CX. Careers Join our team and build the future of CX. Contact Us Get in touch with the Glance team. Leadership Meet our leadership team. News Hear the latest from Glance. Get a Demo Login Glance Guided CX™ Real human guidance for digital CX At complex CX moments, nothing beats human connection. Guided CX is more than cobrowse or screen share : it brings your representatives and customers together for frictionless personal collaboration in real time. Schedule a Demo Human Guidance for Digital Spaces How Glance Guided CX™ works Set your digital CX apart with real human guidance. THE TOTAL ECONOMIC IMPACT™OF GLANCE GUIDED CX Independent Study: Glance Guided CX yielded 394% ROI Glance Guided CX found to enhance customer service operations, reduce costs, and drive revenue in a commissioned study by Forrester Consulting. Download Study Why it matters Save their day, and your KPIs Great customer experience is no longer negotiable. With Glance, you can take your CX from table-stakes to game-changing. 75% of customers want to interact with a real person more often as technology improves (PwC) 70% abandon online transactions because of a bad user experience. (PwC) 66% of businesses say they compete solely on CX (Gartner) How it works Connect with your customers – your way Web, mobile, screenshare, cobrowse – with Glance, you’ll always get a secure, easy-to-use experience that launches from any CRM or CCaaS for your representatives, and a day-brightening, intuitive experience for customers. Get on the same page Cobrowse Join your customers in any digital space to see, guide, share, and collaborate, with the ability to gesture at and highlight elements on screen for the customer, assist in form completion, and more. Learn More Fast & Secure Screenshare Not all screen share technology is created equal, especially when security is top of mind. With presence detection within your CRM, launching a secure screen share session with a customer is just one click away for your representatives. Learn More Any Device, Anywhere Mobile App Share Give customers the same powerful cobrowse and screen share experience on your iOS or Android mobile app. Representatives can see and cobrowse with customers, no matter the platform they’re using. Learn More Be there with them Mobile Camera Share End users can share their camera to let representatives see what they’re seeing and help solve issues quickly. Mobile camera share is great for technical troubleshooting, verification, or diagnosis in the same secure Glance platform your representatives know and trust. Learn More Humanizing digital experiences across millions of CX interactions CX industry leaders choose Glance Guided Customer Experience for: Customer Support Stand out with customer service and support from a real person, improve customer retention, and watch your KPIs overperform. Learn more Sales Accelerate your sales cycle by delivering dynamic, interactive sales demos and advisory sessions. Learn more Training Go from basic onboarding to white-glove, hands-on training and support that helps them realize speed to value and improves retention. Learn more Mobile Support Make sure your customers feel supported no matter where they work with you, with brand-building mobile app and camera sharing. Learn more Transactions Boost conversions, offer hands-on guidance and personal shopping, and offer in-context, in-the-moment expertise inside your website or app. Learn more Advisory Services Help customers navigate complex life decisions and difficult processes with advice from an expert they can trust - you. Learn more Our industries If your brand is unique, your CX should be, too. Human connections in digital spaces transform CX for the world’s leading brands. See how Glance powers better CX in: Financial Services Healthcare SaaS Retail Financial Services Transform Transactions Trust and communication are at the heart of better customer experiences in banking and wealth management. See how Glance delivers both for financial services organizations. Learn More Glance for Healthcare Stress-Free Claims Management Navigating a complex healthcare and health insurance landscape can be one of the most stressful parts of life – and nothing improves it more than a supportive, human voice on the other end of the process. Learn More Glance for Software Human CX For Software From better sales and onboarding to personalized customer success management, SaaS companies use Glance Guided CX for end-to-end human guidance. Learn More Glance for Retail Digital That Feels In-Person Innovative digital + human experiences are transforming retail, and Glance is right there alongside leading retail companies to keep personal touchpoints consistent across all channels. Learn More Technology ecosystem & integrations Glance continuously evolves our technology ecosystem, making it easy for partners to include Glance Guided CX solutions when selling, implementing, or supporting complementary products and services. Our open APIs and SDKs enable integration with any CRM, agent desktop, contact center, or CX technology. Featured out-of-the-box integrations are not limited to but include: The proof Don’t just take it from us Customer Stories Elevated customer experience for top enterprises Glance is road-tested at scale for large and growing CX industry leaders. Read all Case Studies Guided CX Glance Makes Customer Consultations Less Taxing for Intuit Anyone who has ever filed a tax return on their own can sympathize with being stuck and confused. But taxpayers who use TurboTax® from Intuit experience a level of hands-on collaboration that can change everything. The tax preparation software market is crowded with low-cost and free competitors. Intuit is determined to win and keep customers based on premium service and customer confidence that Intuit is helping them to receive the maximum allowable tax refund. Read Now Guided CX MINDBODY lifted customer satisfaction & product adoption with Glance. MINDBODY is the world’s leading wellness services online marketing place and software platform Read Now Guided CX How Constant Contact transforms service centers with Glance How Constant Contact uses Glance Constant Contact, a SaaS-based email marketing solution company, has always placed a high value on customer care. They recognize that happy and successful customers are loyal customers, and that each touch point provides an opportunity to deepen the customer relationship. Constant Contact has used Glance since 2005. Customer support agents can launch a sharing session with one click, view the customer’s screen, instantly understand the problem, and guide them to a speedy solution. Glance sessions are proven to drive measurably higher First Call Resolution (FCR) and higher Customer Satisfaction (CSAT) scores. In 2016, Constant Contact began an initiative to take advantage of these high CSAT moments . They realized that customer support calls with a positive outcome — and the resultant spike in CSAT — represented...